Shipping information

We ship goods only within the European Union.

Germany

For end consumers (via DHL) we charge a flat rate of 2,90 EUR (incl. 19% VAT) per order (minimum order value 9,00 €).  From an order value of 60 € we deliver free of shipping costs!

Note on delivery: The shipping weight represents a volume unit for calculating the package load (or number) and does not correspond to the item weight.

For dealers (by DHL), the shipping costs are 6.19 EUR gross per 26 kg shipping weight (see product info).

Austria

For end users (via DHL) with delivery address in Austria we only charge a flat rate of 5 EUR per 26 kg shipping weight (shipments with more than 26 kg shipping weight have to be split into several packages). The shipping weight represents a volume unit for calculating the package load (or number) and does not correspond to the item weight. The shipping cost will be calculated and indicated according to the number of packages when the order is completed.  From an order value of 80 € we deliver free of shipping costs!

For dealers (by DHL) the shipping costs are 7 EUR or 7.79 EUR (depending on the VAT type of the goods you buy) net per 26 kg shipping weight (see product info).

European Union (DHL)

On July 1, 2021, the new EU VAT regulation for online trade will come into force. For us as an online retailer, this means that from this date onwards we will have to take into account the respective country's own VAT regulations for deliveries of goods, which will involve significantly more administrative work and higher costs. Therefore, unfortunately, we can no longer supply all EU countries, but must limit ourselves in the online store in the future to private customer orders to the following EU countries: Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Spain and the Czech Republic. For shipping we charge a flat rate of 12.90 EUR per 26 kg shipping weight (shipments that have more than 26 kg shipping weight must be divided into several packages). The shipping weight represents a volume unit for calculating the package load (or number) and does not correspond to the item weight. Shipping costs are calculated and indicated according to the number of packages when the order is completed.

DHL Go Green

A contribution to climate protection

Xucker sends packages within Germany with DHL 100% climate neutral. Xucker does not charge a surcharge for climate-neutral shipping within Germany. All of DHL's revenue from GoGreen shipments goes to internationally certified climate protection projects.

Shipping time

We ship daily from Monday to Friday. The ordered goods are shipped as soon as possible within the limits of availability. All orders are shipped no later than the day after payment is received. The delivery time in Germany is about 1 working day (about 75% of the shipments), in about 20% of the cases 2 working days, in less than 5% of the cases 3 working days and longer.

Shipments to Austria arrive after about 5 business days, but no later than 10 business days. Shipments to other EU countries arrive after 1 week at the earliest, 4 weeks at the latest.

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